| 1. |
Does the CD work on Windows XP, even if it is not listed on the disk itself?
When the disk you receive is not listed as Windows XP compatible, but it was listed as compatible on our website then it means that the program was manufactured before Windows XP was available. However, anything listed as Windows XP compatible on our website will work on your PC, because it has been tested. If you have any problems that are program-related, contact the manufacturer directly. |
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| 2. |
How do I install the CD-ROM? It doesn’t work when I put it in my PC.
Most CD-ROMs will automatically start when you put them into your PC; you should first insert the disk into your computer. However, many CD-ROMs do not start automatically, so here are some steps you should take for installation: |
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1) |
Make sure that the CD is in the drive, label side up. Then double-click the "My Computer" icon on your screen.
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2) |
In the new window, double-click the icon for your CD drive. Typically, it is your "D:" drive.
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3) |
You should be looking at the files on the CD. There should be a file called "Setup", or "Install". Double-click that file, and installation should begin. |
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| 3. |
Windows XP: Running in Compatibility Mode
Windows XP Usage (first time only) |
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1) |
Install software |
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2) |
Single left click the START icon from the taskbar |
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3) |
Single left click “All Programs” |
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4) |
Find the program that you just installed, and single right click on the title or icon that would normally start the program |
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5) |
Single left click “Properties” on the menu that just appeared |
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6) |
Single left click the “Compatibility” tab |
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7) |
Check "Run this program in compatibility mode" and select a version of Windows to use for comparison (Windows 98 is the most likely to be compatible) |
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8) |
Select “Run in 256 colors” |
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9) |
Select “Run in 640 x 480 screen resolution” |
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10) |
For more information single left click “program compatibility” |
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11) |
Click apply |
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12) |
Click OK |
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You only need to do this once for the program you are modifying. It will use these settings each time you run the program. |
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| 4. |
What is Windows Compatibility Mode?
Read Microsoft’s Definition |
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Other Questions?
Feel free to contact us with any other questions and we will do our best to resolve any issues you may have.
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| Product, Ordering & Payment Questions |
| 1. |
What kind of packaging is my product shipped in?
Software
Most software is brand new and shipped in a sleeve only. You will not receive any other types of packaging (e.g. Jewel cases,
retail boxes) unless specified otherwise. Manufacturers strip all outer packaging before sending it to us, which keeps our inventory and shipping costs low, translating into very low prices for you.
DVD
DVDs are shipped in their original cases (unless specified
otherwise).
Gameboy Advance
Gameboy Advance games are shipped in their original retail
boxes. |
| 2. |
Can I get technical support?
See our Technical Support page for instructions on obtaining help. |
| 3. |
How do I cancel or change my order?
Unfortunately, once you place your order, in most cases you will not be able to cancel or change it. This is because we are constantly processing orders. If you change your mind, contact us and we will try to accommodate you as best we can. |
| 4. |
How can I pay for my order?
Your item(s) will not be shipped until payment is received. You can pay using the following options:
• PayPal (what is PayPal?)
• Credit Card (Visa, Mastercard, AMEX, Discover)
• Check or Money Order (contact us to make arrangements) |
| 5. |
Is it safe to pay with credit card online?
Our site is as safe as possible for your protection. Our site is 128-bit encrypted and has passed various security scans to ensure your protection. |
Other Questions?
Feel free to contact us with any other questions and we will do our best to resolve any issues you may have.
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| Shipping & Delivery Questions |
| 1. |
What is my shipping fee and how long will it take to get here?
We ship all over the world upon receiving payment for an order. Our shipping & handling fees and delivery times vary depending on your location.
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United States |
$1.00 / Item |
8-14 business days |
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Canada |
$1.00 / Item |
6-9 business days |
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United Kingdom |
$1.49 / Item |
10-14 business days |
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Australia |
$1.49 / Item |
10-14 business days |
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Any Location Worldwide |
$1.99 / Item |
14-21 business days |
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| 2. |
What if my shipment is damaged or broken?
Your satisfaction is our main concern. If your shipment is damaged or broken during delivery we will replace it for you, free of charge, within 30 days. For more information, read our Return Policy. |
Other Questions?
Feel free to contact us with any other questions and we will do our best to resolve any issues you may have.
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| Return Policy |
Damaged or Broken Items
If you receive an item that is damaged or broken in any way, please contact us by e-mail within 30 days of purchase and we will send you another one, free of charge. Please be sure to include your mailing address, item number and title of the product in your e-mail to sales@starcdrom.com
Other Returns
If you are unsatisfied with the item you received and wish to return it, we offer a 30-day money-back guarantee. You are responsible for returning the product and any shipping charges that may apply.
Our return address is:
STAR INTERACTIVE
145 Riviera Drive, Unit 9
Markham, Ontario L3R 5J6
Canada
Other Questions?
Feel free to contact us with any other questions and we will do our best to resolve any issues you may have.
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Privacy Policy
StarCDROM takes privacy very seriously and treats any identifiable information regarding customers, users, and subscribers with the highest confidence. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
When you purchase products from StarCDROM or use our services, you are placed on our in-house list to receive email regarding updates about special offers, new products, and new services. You can unsubscribe very easily at any time by following the simple instructions in the email you receive. It is our policy not to send unwanted email.
We value your trust.
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